Printer jam

[KingQua]

Printer says paper jam however when I check there is no paper stuck. Also if/when it does print the ink is barely there

[A_Gayathri]

Hi @KingQua,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a Printer jam issue with your HP ENVY Photo 7155 All-in-One Printer.

Here are some steps to resolve the paper jam and printing issues with your HP ENVY Photo 7155 All-in-One Printer:

Resolving the Paper Jam Error

Check All Paper Paths:

• Open the main paper tray, rear access panel, and any other accessible areas.
• Inspect for torn bits of paper, debris, or foreign objects.
• Use a flashlight to check hidden areas for any obstructions.

Clean the Rollers:

• Turn off the printer and unplug it.
• Locate the paper feed rollers and gently clean them with a lint-free cloth dampened with distilled water. This helps remove dust or residue that could cause misfeeds.

Reset the Printer:

• Turn the printer off, unplug it from the power source, and wait for 1-2 minutes.
• Plug it back in, turn it on, and check if the error persists.

Check the Paper Stack:

• Ensure the paper is loaded correctly, is not bent or curled, and is within the recommended type and weight for the printer.
• Avoid overloading the paper tray.

Resolving Faint Printing

Check Ink Levels:

• On the printer control panel, go to Settings > Ink Levels.
• Replace any low or empty cartridges with genuine HP cartridges.

Clean the Printhead:

• On the control panel, go to Settings > Tools > Clean Printhead.
• This will run an automatic cleaning process to resolve clogged nozzles.

Perform a Print Quality Diagnostic:

• From Tools, select Print Quality Report.
• Check for streaks, faded colors, or alignment issues.

Manually Clean the Printhead:

• If the automatic cleaning doesn't help, remove the printhead and clean it manually with a lint-free cloth dampened with distilled water. Avoid touching the nozzles directly.

Adjust Print Settings:

• When printing, choose Best or Normal print quality from the print dialog box.
• Ensure the correct paper type is selected in the settings.

Test the Printer

• Run a test page after each step to check if the issues are resolved.
• If the problem persists, update the printer firmware via the HP Smart app or the printer’s support page.

Refer to this document:  How to fix paper jam errors in HP printers | HP printers

I hope this helps. 

Take care and have a good day.

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