Printer job cancelled

[Baba33]

I have changed my jio router suddenly my printer cannot print through my laptop always message printing job cancelled 

[Raj_05]

Hi @Baba33,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you’re encountering with your HP Smart Tank 516 printer after changing your Jio router is likely due to network configuration changes. Here’s a step-by-step guide to resolve it.

Reconnect the Printer to the New Router

• Check Wi-Fi Network: Ensure your printer is connected to the same Wi-Fi network as your laptop.
• Reset Printer Network Settings:
  1. Press and hold the Wi-Fi button and the Cancel button on your printer until the power button starts blinking.
  2. The Wi-Fi network settings are now reset.
• Reconnect Printer to Wi-Fi:
  1. Open the HP Smart app on your laptop or smartphone.
  2. Add your printer and follow the prompts to connect it to the new Jio Wi-Fi network.

Update the Printer’s IP Address on Your Laptop

• Open Devices and Printers on your laptop.
• Right-click on your printer and select Printer Properties.
• Go to the Ports tab and find the currently assigned IP address.
• If the IP doesn’t match your new router's network, click Configure Port and enter the updated IP address.
• To find the printer's new IP:
  • Print a Network Configuration Report by pressing and holding the Resume button until the Report prints.
  • The new IP will be listed there.

Restart Devices

• Restart your printer, laptop, and router to ensure all devices communicate properly.

Clear Old Print Jobs

• Go to Control Panel > Devices and Printers.
• Double-click your printer and cancel any stuck print jobs.

Reinstall the Printer

• If the above steps don’t resolve the issue, remove and reinstall the printer:
  1. Open Settings > Devices > Printers & Scanners.
  2. Remove the HP Smart Tank 516.
  3. Add the printer again using the Add Printer or Scanner option.

[Raj_05]

Check Firewall or Security Settings

• Ensure your firewall or antivirus isn’t blocking communication with the printer.

Print Test Page

• Once the printer is connected, print a test page to verify functionality:
  • Right-click the printer in Devices and Printers and select Printer Properties.
  • Click Print Test Page.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support