Printer just keeps restarting over and over, shows (79 service error Turn off them on).

[kmknodl]

Printer just keeps restarting over and over, shows (79 service error Turn off them on). Turned off for long time and turn back on still same thing. Unplugged overnight and plugged back in, same thing. Was working fine a week ago.

[Betty0610]

@kmknodl

Welcome to the HP Support Community.

I suggest trying to unplug your router for a moment first, then restart the printer and check if the error remains or not, by that you remove any possible device to cause the error.

Next power on your router back and check the print queue for your computers, if there is any print job in the queue be sure to cancel it.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[kmknodl · Accepted solution]

Nope, that wasn't it.   I managed to get into the menu and turn off IPv6 and that made things resume operation properly again.

[Betty0610]

I'm glad to hear that. Do get back to us in the future for further assistance.

Have a nice day!:)