Printer keeps asking me to renew Image drum, but have done?

[Johnp66]

Anyone know why my printer keeps asking me to renew the image drum when i have done already?   Cant get rid of the message and wont print at all?

[Johnp66]

any ideas on how to clear a message that says "Replace imaging Drum" when I have renewed the lot already?

[Sneha_01]

Hi @Johnp66,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with your HP LaserJet 100 Color MFP M175a, where it continues to ask you to renew the image drum despite having already done so, can be frustrating. This problem can stem from a few different causes. 

Here are some troubleshooting steps you can take to try and resolve the issue:

Ensure Proper Installation: Make sure that the new image drum was installed correctly. Follow the printer's manual for instructions on replacing the image drum to ensure it's seated properly in the printer.

Reset the Printer: Sometimes, the printer may not recognize the new drum immediately. Try resetting the printer by turning it off, waiting a few seconds, and then turning it back on. This can help the printer recognize the new drum.

Check for Protective Covers or Tags: New image drums often come with protective covers or tags that need to be removed before installation. Double-check to make sure that all such protective materials have been removed from the new drum.

Firmware Update: The printer's firmware may need to be updated. Check HP's official website for any available firmware updates for your model. Updating the firmware can resolve issues related to hardware recognition. Click Here

Use Genuine HP Parts: Ensure that the image drum is a genuine HP part. Non-genuine or third-party parts may not be recognized by the printer, leading to errors.

Reset the Drum Counter: Some printers require you to manually reset the drum counter after installing a new drum. Refer to your printer's manual to see if this step is necessary and how to perform it. Clic k here

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support