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Printer keeps printing same document

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Microsoft Windows 10 (64-bit)

The printer keeps printing the same document and I’m unable to cancel on the hp smart app and on the actual printer but it still keep printing it.

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IF the page / sheet that is printing is actually an alignment sheet, it won't show up in the printer queue.


Open  User Guide

Pages 58-59

The alignment sheet will continue to print until you align the cartridges.


What else?

If the job is actually stuck in the queue, it might be due to Print Services

Scroll down to section Print Queue / Print Service Reset


Cancel Print Job


On those printers where the option is supported,

If you catch the job quickly enough, print jobs can normally be cancelled on the printer. 


The “cancel” button might be labeled as such or might present as a red X on the printer control screen.


NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.


What happens next?

Once the job is turned over to the print service, cancel the job in the print queue on the computer


Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Exact wording varies.




Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel



Settings > Devices > Right-Click Printers & Scanners > Pin to Start


Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly


Print Queue / Print Service Reset


After a print job has been submitted, it is very quickly turned over the Windows Print Services for completion.


When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.



Start Here:  Print job stuck in Queue


and / or


First, check that Windows Update is not in need to installing updates.


Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in


If still stuck…


If the current print job will not cancel or if a previous print job is stuck in the queue,


If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset


Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Deskjet 2544 All-in-One Printer 


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