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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Toby_74
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Printer keeps printing same document

HP Recommended
HP DESKJET 2544
Microsoft Windows 10 (64-bit)

The printer keeps printing the same document and I’m unable to cancel on the hp smart app and on the actual printer but it still keep printing it.

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Dragon-Fur
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@Toby_74 

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Welcome to the HP Community.

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IF the page / sheet that is printing is actually an alignment sheet, it won't show up in the printer queue.

 

Open  User Guide

Pages 58-59

The alignment sheet will continue to print until you align the cartridges.

 

What else?

If the job is actually stuck in the queue, it might be due to Print Services

Scroll down to section Print Queue / Print Service Reset

 

Cancel Print Job

 

On those printers where the option is supported,

If you catch the job quickly enough, print jobs can normally be cancelled on the printer. 

 

The “cancel” button might be labeled as such or might present as a red X on the printer control screen.

 

NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.

 

What happens next?

Once the job is turned over to the print service, cancel the job in the print queue on the computer

 

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Exact wording varies.

 

 

OR

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

 

OR

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

 

Print Queue / Print Service Reset

 

After a print job has been submitted, it is very quickly turned over the Windows Print Services for completion.

 

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

 

 

Start Here:  Print job stuck in Queue

 

and / or

 

First, check that Windows Update is not in need to installing updates.

 

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

 

If still stuck…

 

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Deskjet 2544 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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