Printer keeps printing when nothing is in queue

[Anthony0520]

Hi,

I turned on my printer today. When I turned it on though, it started to print something even though I hadn't started printing anything and the printing queue was empty. I cancelled it and afterwards, I got another print job. I cancelled that and then came another. Every time I press cancel another one comes through. I put in the paper and printed off one, and it was something I had already printed ages ago. I'm not sure what's going on and I neeeeeed some help

Thanks

-Anthony

[Chimney_83 · Accepted solution]

Greetings @Anthony0520, 

Welcome to HP Forums and Thanks for the post. 

I understand that your printer is printing automatically, even though the print queue is empty. 

Not to worry, I will be glad to help. 

Have you enabled web services or ePrint or any other cloud printing solutions on the printer?

If the printer is printing print jobs automatically, and the print job queue is empty. 

Request you to check if web services are enabled on the printer. 

Do you have an instant ink account?

If you have enabled ePrint or any other cloud printing solutions on the printer, please log in your account and check if the print queue there. 

If you do not have any cloud printing solutions enabled on the printer. 

Recommend you uninstall the printer software from your computer cleanly and install the printer back on the printer. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Keep me posted. 

[Anthony0520]

Hey,

Sorry for such a late reply. I realised that all the things that were trying to bring weren't actually from a second laptop connected to the same printer. I stopped the print spooler on that laptop, deleted all files from C:\Windows\System32\Spool\PRINTERS, started the print spooler again and the printer stopped printing. I took the advice from your article about Stuck print jobs.
Thank you for your response, it's nice to know that this forum has helpful people who respond very quickly.

-Anthony

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.