Printer keeps saying "carriage jam" no matter what I try to do

[JLaNouba]

My printer keeps saying it has a carriage jam, I have tried all the trouble shooting tips I can find, and it continues to say this message.  I have also tried a hard reset and it still won't work.  Please help!  

[KrazyToad]

@JLaNouba

Is the carriage moving freely?

Try to move the carriage manually.

Next clear any jammed paper from the printer

Follow these steps to clear a paper jam from the input tray or from inside the printer.

Step one: Clear the jam from the rear roller and the duplexer

Follow these steps to remove any jammed paper from the rear roller and the duplexer.

1. With the printer turned on, disconnect the power cord from the rear of the printer.

      WARNING: You must disconnect the power cord before reaching inside the printer to avoid the risk of injuries or electric shock.

2. Open the cartridge access door.

   Figure : Open the cartridge access door

   

3. Remove any jammed paper from the cartridge access area, located toward the front of the printer. To avoid tearing any whole sheets of paper, pull the paper with both hands.

      NOTE:

   Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.

   Figure : Remove paper from the cartridge access area

   

4. Locate the paper path cover in the area behind the cartridge access area.

   Figure : Locate the paper path cover

   

5. To remove the paper path cover, pinch the tabs together, and then lift up.

   Figure : Remove the paper path cover

   1. Pinch the tabs together

   2. Lift up

6. Gently remove any jammed paper and bits of torn paper from the rear roller. To avoid tearing any whole sheets of paper, pull the paper with both hands.

      NOTE:

   Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.

   Figure : Remove paper from the rear roller

   

7. Locate the duplexer path cover, directly underneath the paper path cover.

8. Insert your finger into the opening at the rear of the cover, and then lift up. Lift until you hear the duplexer path cover click into the upright position.

9. Gently remove any jammed paper and bits of torn paper. To avoid tearing any whole sheets of paper, pull the paper with both hands.

      NOTE: Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.

   Figure : Lift the duplexer path cover, and then remove any jammed paper

   1. Lift the duplexer path cover

   2. Remove any jammed paper

10. Gently push the duplexer path cover down until you hear it click into place.

11. Replace the paper path cover with the spring-loaded tabs facing toward the front of the printer. Gently press the cover down at the left and right edges. The cover clicks into place.

       NOTE: Make sure that both edges of the paper path cover are in place.

    Figure : Replace the paper path cover

    

12. Close the cartridge access door.

    Figure : Close the cartridge access door

    

Also update the printer firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

Thank you  😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.