Printer keeps stopping in the middle of a print run

[MitB]

Printer starts to pritn but stops after the first few lines amd ejects paper. Error message "print failed". Printer re-starts with a fresh sheet of paper. This sometimes happens five or six times before it prints properly (wasting ink, paper, my time and my patience).

This has only started to happen iun the last few days following an automatic update which took effect last week.

Can I go back to previous settings (if that's what has caused the problem) and if so, how? Is this a known issue and if so, are HP doing anything to put it right?

[praveen196 · Accepted solution]

@MitB Welcome to HP Community!

I understand that the Printer keeps stopping in the middle of a print run.

Is it happen while making the photocopy?

Please perform the hard reset and check.

1. Turn the printer on, if it is not already on. 

2. Wait until the printer is idle and silent before you continue. 

3. With the printer turned on, disconnect the power cord from the rear of the printer. 

4. Unplug the power cord from the wall outlet. 

5. Wait at least 60 seconds. 

6. Plug the power cord back into the wall outlet. 

7. Reconnect the power cord to the rear of the printer. 

8. Turn on the printer, if it does not automatically turn on. 

9. Wait until the printer is idle and silent before you proceed 

Please update the firmware and check.

If the issue still persists, please perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[MitB]

Fix didn't last long – maybe it wasn't fixed but just decided to work properly for a time, because it's starting doing it again!!! ***

I don't want to have to remove and re-install every time I print anything!