Printer lights flashing when I try to scan.

[Nicoloff]

I am unable to scan a document. Each time I try, the printer lights start flashing and I have to reset the printer. I have uninstalled and reinstalled numerous times. This device has been used to scan numerous times in the past. I think this may be a printer hardware issue because my computer says the printer is an HP Envy 5D5532, however it is an HP Envy 6452E. I have uninstalled the device and reinstalled it, and each time the device is listed as a 5532. 

[Irfan_06]

Hi @Nicoloff,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with scanning on your Printer.

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

If the hardware is working fine, please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support