Printer loads paper, prints a small section, then stop and freezes cue

[LoomSun]

This happens at least every other time I try to print, but now it seems to be happening even more frequently than that. The printer loads the paper and starts printing and maybe gets through about 1/3 to half of the print, then stops and the printer cue freezes. I have to cancel the print from the Windows cue, it won't cancel from the printer side. Sometimes restarting the printer helps but most of the time it doesn't. I have restarted the printer several times, deleted the driver and reinstalled, checked the paper size and type and nothing seems to help. I think this was caused by a recent firmware update. I have been using this printer for years without any issues until around a couple weeks ago. Now out of no where this printer seems hardly usable. 

Side note, I come from a family of printers and pretty much grew up in a print shop. I know my way around printers and this seems totally software related. 

[VikramTheGreat]

Hi @LoomSun,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for explaining the issue so thoroughly, and I truly appreciate your background in printing. It’s clear you know your way around printers, and I agree: this sounds like a firmware-related software issue, especially since it started after a recent update on your HP OfficeJet Pro 9015.

Let’s walk through the most effective steps to resolve this.

Step 1: Update or Roll Back Firmware

HP firmware updates can sometimes introduce bugs. You can try:

• Reinstalling the latest firmware to ensure it wasn’t corrupted: 👉 HP OfficeJet Pro 9015 All-in-One Printer | HP® Support

Step 2: Disable Print Spooler Advanced Features

Sometimes the Windows print spooler conflicts with HP firmware.

1. Press Windows + R, type control printers, and press Enter.
2. Right-click your HP printer → Printer Properties.
3. Go to the Advanced tab.
4. Uncheck Enable advanced printing features.
5. Click Apply → OK.

Step 3: Use the HP App to Print

Try printing directly from the HP app instead of Windows apps:

• This bypasses some spooler and driver-level issues.
• HP Smart uses cloud-based communication that may avoid the freeze.

Step 4: Reset the Printer

1. Unplug the printer while it’s powered on.
2. Wait 60 seconds.
3. Plug it back in and wait for it to fully initialize.
4. Try printing again.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[LoomSun]

Hello, thank you for responding.

I wasn't able to do a reload the firmware, that doesn't seem to be an option. But I did some more testing and I might have found a solution. 

I noticed that when the printing stalls if I waited long enough it would slowly print. Almost like it was doing one line, stopping for 15 seconds, print another line, pause again 15 seconds, etc. Sometimes it seemed to be frozen entirely. But it seemed something was being interrupted in the buffering. 

The most recent firmware was installed earlier this month which was right around the time that I upgraded my home router, so I decided to double check that the wifi on the router wasn't part of the issues. When I plug the printer in via ethernet things seem to be running more normal now. The new router uses 160MHz Wifi which was enabled. Even though it doesn't seem likely this would cause issues, I decided to switch the radios to use 80MHz max only since I don't have any 160MHz devices that utilize it anyway. So far my last few prints have worked as normal, but I will reply back once I can confirm the issue no longer an issue. I will see if I can recreate the issue by enabling the 160MHz wifi as well and report back anything that I find. 

[VikramTheGreat]

Hi @LoomSun,

Thank you so much for the detailed update 🙏. It really helps to know the steps you tried and what you observed. You did great troubleshooting there, narrowing it down to the router settings and confirming that Ethernet works normally.

It does sound like the 160 MHz Wi-Fi channel width may have been causing buffering or stability issues between the printer and router. Switching to 80 MHz was a smart move, and your test results so far line up with that.

Please do let us know how it behaves over the next few days, and whether re-enabling 160 MHz reproduces the problem. Your findings could be very helpful to other users facing the same situation.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat