Printer locked after Instant Ink Trial Ended

[truffing]

My instant ink trial ended, and we cancelled the service. I understand that you can't use instant ink cartridges without a subscription, but now the printer is locked out of everything. It won't print, it won't let us reconnect to an account after a full reset, it won't let us do anything. We even tried re-subscribing to Instant Ink, and it still won't let us connect the printer to our account or print anything. It won't let me add the printer to my account either. We've also tried creating a new account and adding the printer there. We can get through printer setup until the final step and it always comes back with an error. 

[Dragon-Fur]

@truffing 

Welcome to the HP Community --

Silly Printer should print.

Instant Ink is always an optional service -- you do not have to be subscribed to the service to use the printer.

That said, yes - "something" appears to be stuck.

There is a solution -- it might take an agent to provide a method to yank the printer free of whatever is holding it.

I have sent a plea to our Moderator group for review - not always fast, though asking ahead can help.

You can try contacting Instant Ink Support --

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

What?

Because their entire mission in life is to support the service, Instant Ink might want to get you re-enrolled.

If you don't want the service, stay tough.  You do NOT have to enroll unless you want to do so.

What else?

Perhaps Instant Ink Support cannot help you outside of the Instant Ink service (makes sense).

If that is the case...

One of our Community agents can help.

Agents have access to private information to assist customers.

Community agents are great but generally buried in long queues of work.

Hang in there.

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[A_Gayathri]

Hi @Heejeong,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

May I know if you are getting an error message on your Computer?

1. Update Firmware: It's a good practice to ensure your printer has the latest firmware. You can check HP's official website for firmware updates and follow the instructions to update your printer's firmware.
2. Check Network Connection: Since you mentioned the printer is connected to the internet, ensure that the Wi-Fi connection is stable. Reboot your router and try reconnecting the printer to the network.

You may also refer to this document: HP Instant Ink - Manage your account

You may also refer to the document -- Enrolling in HP Instant Ink

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee.