Printer makes high-pitched noise constantly

[GatorCris]

I've seen this posted about multiple models of Envy printers in this help area, but I have not been able to locate a solution, other than returning the printer and buying another product.  Is there a solution?

[Irfan_06]

Hi @GatorCris,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that is making noise.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Note: The printer model might differ but the troubleshooting steps are the same.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[GatorCris]

Hi Irwin,

I called in for support and the support engineer went through all of these steps with me, and unfortunately, none of them worked in resolving the problem.  HP is shipping out a new printer for me, and I'll send this one back.  

Thanks for the recommendation. Hopefully this might help someone else.

[Irfan_06]

Hi @GatorCris,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Happy to hear that the printer is being replaced as there is an issue with the hardware. If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support