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HP Recommended
HP Deskjet 3634
Microsoft Windows 10 (64-bit)

When I try to print a document (Word/Excel), the text on paper is moved more than .5 cm to the left.  I have tried to run the alignment as described in step 12 (https://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/model/8296174...) a number of times, but to no avail.

 

Who can help me out?

2 REPLIES 2
HP Recommended

@ginjoh0

 

If the issue is due to settings in Word (for example), the following might be helpful.

 

  • Double check Print Settings, Page Setup.
  • Set Printer Properties to "Preserve Layout" and "Booklet = None"

 

For example, printing Word document duplex (two sided), standard paper size:

 

Word document > File > Options > Advanced

(Scroll down to) section Print:

CHECK Scale content for A4 or 8.5 x 11" paper sizes

Cancel (or OK if changes are made)

 

Word document > File > Print

Check page size = Letter (or A4 depending on your region)

Check the Margins (Normal)

Check Page Setup > tab Margins

Verify (Adjust) Margin settings match the "Margins" set on the print page (2.54 cm / 1 inch)

Verify (Adjust) Gutter set to 0 (zero)

Cancel (or OK if changes are made)

 

Check Printer Properties > tab Printing Shortcut

Verify (Adjust) Borderless to OFF (if setting applies to your printer)

tab Layout > Advanced

Verify (Adjust) Preserve Layout "Yes"

Verify (Adjust) Booklet "None"

Cancel (or OK if changes are made)

 

Or, Test if issue is within Word:

 

Reinstall / Update your PDF Reader (Adobe Reader DC / Foxit Reader)

  • HINT: Watch out for and UNCHECK unwanted extra software

Save the Word document as a PDF file

Open the PDF file > set / adjust settings > Print

 

No joy?  Print PDF as an image:

 

Open the offending PDF file > File > Print > Advanced >>

  1. Set the printer select the colors

And / Or

  1. Print the PDF file as an image

 

 

Reference

 

Dragon Document – Collection of Help, suggestions, and examples:

Manage Print Output with Print Preview

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

 

 

 

Dragon-Fur

HP Recommended

Hi

 

Thanks for the reply. In general, pdf printing goes rather well - but not when trying to print from Word (or Excel, for that matter).  When printing a pdf, I do get the preserve layout paramete (I presume):

 

2017-12-11 09_01_57-Afdrukken.png

 

But when I print from Word, I get the following:

 

2017-12-11 09_03_46-Peulvruchten - Microsoft Word niet-commercieel gebruik.png2017-12-11 08_59_59-Peulvruchten - Microsoft Word niet-commercieel gebruik.png

 

Any suggestions?

 

Kindest regards,

Johan

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