Printer might not be connected to HP Instant Ink anymore

[BigDave3000]

Hi, I have a persistent orange light on the printer. Printer info page says 'The printer might not be connected to HP instant ink anymore'. All connections and signal strengths excellent. Instant Ink account page says 'Unable to connect to the printer' and 'Offline'. Still prints OK (so thats good right?) but don't know what the issue is with HP instant Ink. Ive tried a printer reset (pull lead out and wait 30 secs). No joy. Mac operating system is actually Big Sur but thats not listed in the options. 

[KrazyToad]

@BigDave3000

Welcome to HP Support Community

I would like to help

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Also assign a Manual IP Address and try connecting to Instant Ink Again

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

Thank you

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