Printer must be rebooted every morning

[DHH1]

RE: My Officejet Pro 8600  Every morning the on/off button is pulsing slowly and I get a message that the printer is offline.  I can reboot it by unplugging and replugging the power cord.  Any suggestions or must I take it to a repair center?

[Jeet_singh]

@DHH1,

Thank you for posting your query on HP Support Community,

What is the Operating system installed on the PC? Windows or Mac

Let’s start by performing a network power drain. Follow the steps below:

Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

Wait for 2-3 minutes.

Now turn on the modem if present. Wait till all the lights are steady and idle.

Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

Then turn on the PC and other devices.

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print. If the printer remains offline, continue to the next step.

If the printer connected to the network? Check the wireless light. If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the network.

Once the printer is connected to the network, then assign a static IP to the printer:

Let’s start by assigning a static IP address to the printer. Here are the steps:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

For Windows:  HP Printers - Printer is Offline (Windows)

For Mac: HP Printers - Printer is Offline (Mac)

Please let me know if this resolves the issue, or if you require further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[DHH1]

I spent several days going through all of your suggestions.  It didn't work.  When I come in in the morning I still get a slow pulsing of the on/off button.  I have to unplug the printer and restart to get it to work.  Scan to computer doesn't work from the printer even though I went through all of the troubleshooting on HP's web site.  I can sometimes scan using the HP program on the computer.  Any other ideas or is this printer toast?

[Jeet_singh]

@DHH1,

I would suggest here is to enable scan to computer feature. In order to do that, please follow the steps below: 

From the computer desktop, click Start, select
Programs or All Programs, select the folder for your HP printer, and then select
the option for your HP printer. Double-click Scanner Actions, double-click Manage
Scan to Computer, and then click Enable.

If the issue persists, I would suggest here is to update the printer firmware. 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

Once done, restart the printer and check. 

If the issue persists, please ensure you assign the manual IP and you have created a TCP/IP Port.

Once the printer is connected to the network, then assign a static IP to the printer:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Create TCP/IP Port: 

1. Search Windows for devices, and then select "Devices and Printers" In the list of results.

2. Right-Click the name of your printer, and then select Printer Properties.

3. Click the Ports tab, click on "Add port" select "Standard TCP/IP Port" and click "New Port"

4. Click next on the Add Standard TCP/IP printer port wizard, enter the printer IP address and click next and then click on "OK".

5. Now under the "Ports" tab you will find the newport with the printer IP address, click "Apply" and "OK".

6. Restart the computer.

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[DHH1]

I have followed all your steps and I can scan.  The original problem still remains.  Every morning the on/off button is slowly pulsating and the printer will not work until it is rebooted by unplugging it.  I am beginning to think this is a hardware problem.  I'm ready to give up on this printer.

[asmita6658]

@DHH1

Thanks for trying. I'd suggest you reach out to the HP Support team in your region regarding this issue. 

Have a great day!