• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-13-2019 03:21 PM

HP Recommended
Product: HP Evny 5540
Operating System: Microsoft Windows 10 (64-bit)

Lately when ever i go to print i get a constant "Printer needs user intervention " error . The frustrating thing is thats all i get no error number or message saying what's wrong. If i load up the HP program it can detect the printer and send test pages, clean the ink cartridge ect. I even re did the Wifi setup. Yet i continue to get this annoying message. Why does it need intervention when the program can see and send it jobs just fine. Also i removed the printer and redid the setup and installed latest driver and same them. I also have another issue when the printer does print but i'll save that for later. I've owned 3 HP printers in the past and all were horrible painful experiences. I thought this one would be different. I do have IT training but i can't figure this out anyone have a fix before  iditch HP all together.

2 people had the same question
3 REPLIES 3

‎03-14-2019 05:34 PM

HP Recommended

@jonl1992, Welcome to HP Support Community!

 

The issue might be caused by a printer error condition, corrupted print jobs, or a weak printer wireless connection.

Following the steps on this document may help you resolve the issue.

 

Let me know if this helps.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎03-14-2019 05:38 PM

HP Recommended

I actually went thru that list this past weekend and nothing seemed to help. Also as for the wifi connection the printer and router are right beside each other on a shelf 1.5ft above my PC.

Tags (1)
Was this reply helpful? Yes No

‎03-14-2019 06:49 PM

HP Recommended

@jonl1992

 

Sorry to know. If you've already tried all the troubleshooting steps on the document, you can reach out to our support team.

 

Follow the steps below to reach out to our HP Support team:

 

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Thank you. 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.