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‎03-26-2020 04:38 AM

HP Recommended
Product: HP deskjet 2600 series

Hi

I've moved house and cannot connect to the new wireless router .

the hp smart app can not detect it .

I've done everything the virtual support advisers .

i managed to use WiFi direct to print something but cannot get it connected wirelessly?

1 REPLY 1

‎03-30-2020 11:19 AM

HP Recommended

@HST1, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

  • Are you connecting it to the mobile device or the computer?
  • What is the make and model of your router?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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