Printer not co-operating - printing & scanning

[samlyon95]

I have a HP Deskjet 2622 All-In-One printer.  It's worked perfectly since buying it, and is still under warranty.

However, today it has suddenly stopped co-operating.  I tried printing this morning, the printer registered that I'd sent something to print, and drew the paper through, but fed out a blank page.  I tried saving the document as a PDF instead and printing that, but same thing happened.  Turned off and on again, ran diagnostics, and every time it said my printer was working as normal, but still would only print a blank page.  I tried printing a network report and strangely, that printed out perfectly fine!! So I tried printing my document again, and this time it printed the first line of the document, but the rest was still blank.  I tried again, and once more, another blank page.

I've now just tried scanning a document, and it's coming up saying 'Scanner Not Available' via the HP Smart app.  Again, ran diagnostics, tested the scanner settings, etc. and they all say it's working perfectly.

My internet is working perfectly fine, I've ran diagnostics on that too, and all working fine, and not noticed any lag or issues on my devices connected to it.

Annoyingly, I've now had an email that I've surpassed my Instant Ink plan limit for the month due to all the pages I've printed, but since they've all been blank pages, I haven't even managed to print a single thing, and I'm not going to pay extra to actually print what I need.

ANY ADVICE?!

[TEJ1602 · Accepted solution]

@samlyon95, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If you still have issues, try the Windows built-in drivers. Follow the steps below:

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

Additionally, if the printer is connected wireless, follow the steps below-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Try printing.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[samlyon95]

Thank you, I already tried the HP Print & Scan Doctor, but had no luck (it said it was working fine, but still wouldn't scan).  So, I will follow your next steps and see if I have more luck with those!

I also received your Private Message and have tried responding, but I am getting an error message reading: "You have reached the limit for number of private messages that you can send for now. Please try again later" - Alarming since this is my first time on the Community Forum and I've never even sent a message before!!

[samlyon95]

Thank you, I've followed your steps about uninstalling and re-installing the drivers and it seems to have fixed the issue!!