• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-18-2013 03:59 PM

HP Recommended

It sounds like the printer has fallen of the network.

 

Do you have the HP software on your Mac?  If so, go toi the HP folder and run Printer Setup & Software to re-connect the printer to your wireless network.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
Was this reply helpful? Yes No

‎07-17-2015 11:46 AM

HP Recommended

Thank you in advance for any help!

 

I use a MacBook Air with an Officejet Pro 8610, wirelessly via mobile broadband (option to use with or without USB, I use without). 

All was working great for few months, suddenly, my print jobs are backing up with message "printer not connected."

The printer will print its test page from HP Utilty.

This is my 1st Mac & I'm still learning it as well, so this technicality with the printer has me frustrated!!! 

 

Any help would be much appreciated! 

Was this reply helpful? Yes No

‎01-07-2017 03:28 PM

HP Recommended

 

 

Today I tried to print and got not connect from my MacBook (OS 10.10 something).

 

Rebooting MacBook and Printer did not restore the connection for printing.

 

What's weird is that I can connect to the device (Photosmart AOI C4500 series) and look at the internal settings, I can with Preview scan a document from the C4500.

I can ping it from my Mac.

 

But when I try to print I get "printer not connected".

 

By the way, the printer is assigned an IP on the router. I assign all devices in the house an IP at the router. 

 

In my case it is a Netgear router, which if any of you have issues losing a connection to a device (like a printer) and rebooting the router restores the connection, try going into the Netgear's settings and turning off uPNP (universal Plug-aNd-Play). In our house it's not needed. That lets my devices always connect to the router.

 

 

I think the printer not connected issue is something other than the uPNP issue.

 

I haven't needed to print anything for weeks. Maybe it's time to reboot the router!

Was this reply helpful? Yes No

‎01-07-2017 03:39 PM

HP Recommended

 

 

Well, I didn't even reboot the router. I just removed the printer (- in the printers and scanners Mac setting list) then readded it (+) and it printed just fine. 

 

Go figure.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.