Printer not functioning

[jay1951]

I am receiving an error message on the printer.  No number associated with the error.  Error simply state:  There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP.  

There is plenty of ink.  I've turned off/on 3x now to no avail.  Same message appears.  Unsure of how to proceed.  

[A4Apollo]

Hi! @jay1951, 

Are you using HP genuine ink cartridges?

Replace low, empty or faulty ink cartridges on the printer.

Please try the steps recommended below.

Perform a power reset
Press the Power button () to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button () to turn it on.

Also, try updating printer firmware to the latest version and check if it helps.

Update the printer firmware using this link. Click Here

Refer this article to know more information about updating the printer firmware. Click Here

Refer this article to know more information about ink system failures. Click Here

Let me know how it goes!

Have a great weekend ahead! 🙂

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