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‎07-15-2025 07:36 AM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer

My printer is hooked up to wifi. I am using a Lenovo laptop, and it was fine printing yesterday. But today, after the printer has been asleep (not turned off, but asleep) it doesn't want to print. I send my document to the printer, and it seems as if the computer sent it, but nothing happens on the printer side.

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1 REPLY 1

‎07-16-2025 09:30 AM

HP Recommended

@MDawg4, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP OfficeJet Pro 8025e is not printing after being in sleep mode, even though it worked fine yesterday. Let’s walk through some steps to get your printer back up and running.

Wake the Printer Manually

  • Tap the printer’s control panel or press the Power button once (don’t hold it).
  • Wait a few seconds to see if the screen lights up and the printer becomes responsive.

Check Printer Status on Your Laptop

  • On your Lenovo laptop, go to:
    • Windows Settings > Devices > Printers & scanners
    • Click on your printer and select Open queue
    • Make sure the status is "Ready" and not "Offline" or "Paused"

Restart Devices

  • Restart both your printer and laptop.
  • After rebooting, try printing again.

Check for Driver or Firmware Updates

Disable Sleep Mode (Optional)

If this issue happens frequently, you can adjust the sleep settings:

  • On the printer’s control panel, go to:
    • Setup > Preferences > Sleep Mode
    • Set a longer sleep time or disable it temporarily to test.

Re-add the Printer

Sometimes re-adding the printer helps:

  • Go to Printers & scanners on your laptop
  • Remove the printer
  • Click Add a printer or scanner and follow the prompts

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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