Printer not printing black.

[SteveMcC1953]

My printer is 5 months old. Ive tried to use it for the first time and it will not print black. Can I get a refund?

[Flower_Bud]

@SteveMcC1953

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer does not print in black, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Are you able to make a black and white copy?

Have you tried replacing the ink cartridge?

Let's try these steps:

Print a Print Quality Diagnostic page:

Use HP Printer Assistant to print a Print Quality Diagnostic page in Windows.

1. Load plain paper into the input tray.

2. Search Windows for your printer model name, and then click the printer name in the list of results.

   HP Printer Assistant opens.

3. Click Print & Scan, and then click Maintain Your Printer.

   The printer toolbox opens.

4. On the Device Services tab, click Print Quality Diagnostics Page.

   A Print Quality Diagnostic page prints.

   Figure: Print Quality Diagnostic page without defects

   

Could you send me a picture of the report? 

Let me know!

Cheers!