Printer not printing, but will make copies with no issues

[Jrodriguez9971]

I have an HP Envy 6458e which is not printing when I attempt to print form a downloaded document or from my computer. When I print, it sounds like it's printing but only a blank page comes out.

The printer makes copies perfectly fine.

I performed a printer head cleaning twice and the test page prints,

When I print a test page from HP smart test page, it also prints fine. 

Does anyone have a clue what might be going on?

[Kuroi_Kenshi]

Hi @Jrodriguez9971,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Print Settings

• Default Printer:
  • Ensure that the HP Envy 6458e is set as your default printer on your computer.
  • Go to Control Panel > Devices and Printers on your computer, right-click on the HP Envy 6458e, and select Set as default printer.

2. Check for Printer Queue Issues

• Clear Print Queue:
  • Go to Control Panel > Devices and Printers, find the HP Envy 6458e, right-click, and select See what's printing.
  • Cancel any pending print jobs and try printing the document again.

3. Update or Reinstall Printer Driver

• Update Driver:
  • Ensure you have the latest printer drivers installed for your HP Envy 6458e.
  • Visit the HP Support website, download the latest drivers, and install them.
• Reinstall Driver:
  • Uninstall the existing printer driver and software.
  • Reinstall the driver using the latest version from the HP Support website.

4. Check Connection

• USB Connection:
  • If connected via USB, ensure the cable is securely connected to both the printer and the computer.
• Wireless Connection:
  • If connected wirelessly, make sure the printer is connected to the same Wi-Fi network as your computer.
  • Restart your router and printer to refresh the network connection.

5. Check Document and Software

• Try Different Document:
  • Attempt to print different types of documents, such as a text file, PDF, or image, to see if the issue persists.
• Use HP Smart App:
  • Use the HP Smart app to print the document and see if it prints successfully.
  • Download the HP Smart app from the HP website if you don't already have it installed.

6. Run Print and Scan Doctor

• HP Print and Scan Doctor:
  • Download and run the HP Print and Scan Doctor tool. This software can diagnose and fix various printing and scanning issues.
  • Follow the on-screen instructions to detect and resolve potential issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,