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‎09-28-2023 09:22 AM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer
Operating System: macOS 10.15 Catalina

The printer is not printing in colour in MS Powerpoint, although "Colour" is selected in the printing options.  Colour printing is fine in other apps, or when photocopying

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2023 11:49 AM

HP Recommended

I've now solved this by re-installing the printer driver, as recommended by the HP support person I finally got to speak to

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2 REPLIES 2

‎09-28-2023 09:50 AM

HP Recommended

Printing in Adobe Acrobat is also in black & white, although colour is specified

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‎09-28-2023 11:49 AM

HP Recommended

I've now solved this by re-installing the printer driver, as recommended by the HP support person I finally got to speak to

Was this reply helpful? Yes No
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