Printer not printing double sided on long edge

[Megmogz19]

I have recently purchased a HP Envy 5030 printer. Prior to this issue, I was able to print double-sided long edge however although the default setting for this printer is long edge identified on the control panel as well as on the word and PDF documents it always prints on the short edge (upside down) which is very annoying as  I know my printer has previously been able to print on the long edge and I need this setting as  I print weekly due to being a university student. I have checked and my printer and laptop (HP Pavillion) are both up to date. Please someone help!

Thank you in advance.

[Riddle_Decipher · Accepted solution]

@Megmogz19 Greetings from the HP Community!

I recommend you delete the driver at the root level and retry, follow the steps below: 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

If the issue persists, please go ahead and install the windows built-in drivers: 

If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here

(By the end of this article all the issues should be resolved)

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Megmogz19]

Thank you so much, it is now working 🙂 

[Riddle_Decipher]

@Megmogz19 That's awesome,

I'm glad its been sorted, do let us know if you need anything else.

Take care and have a great day, ahead.