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HP Recommended
HP Envy 5030
macOS 10.13 High Sierra

I cannot figure out how to print in color or change to gray shades. The print screen does not include a place to change the settings - only "Last used settings" or "Standard settings." But it copies in color just fine.

The printer is  new to our home. We followed the installation instructionsbut it has not worked properly since the beginning.

1 REPLY 1
HP Recommended

@Kuku1

 

A warm welcome to HP Community!

It sounds like an issue withe the printer driver installed on your Mac. Removing the existing printer driver and setting up the printer with Apple AirPrint may resolve the issue. Let's try these steps:

Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) 
Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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