• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-08-2020 09:14 PM

HP Recommended
Product: Envy 5055
Operating System: macOS 10.15 Catalina

HI folks...

 

When I tried to print some black text a few days ago, every second or third line only printed, and the lines that did were only partially printed themselves. When I selected "color" from the print dialogue box, it printed alright, albeit a dark, warm color. 

 

The display for the color ink levels shows black at about 30% full. So, I'm not sure if 100% full really just means 70%, or if there is something else going on here. 

 

'Preciate the help guys. 

1 person had the same question
3 REPLIES 3

‎07-09-2020 01:39 PM

HP Recommended

Try cleaning the black cartridge.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎07-09-2020 07:23 PM

HP Recommended

I'll give this a shot. Thank you.

Was this reply helpful? Yes No

‎07-11-2020 02:43 AM

HP Recommended

The cleaning process did not solve the problem, but thanks for the idea. I've sent a message to HP support, and I believe I'm waiting on a response from them. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.