Printer not printing properly

[tiktokhay]

Hi, my printer is having issues printing. I tried cleaning the cartridges, using the software to do a self-clean, did a second level self-clean. Followed all the steps on the support pages. Literally did everything. Still not printing normally. Unfortunately, I can't attach images to show how it prints. Please help.

[8lives]

Try a new black cartridge.

[tiktokhay]

Thanks for the reply. The one I have now has only been used maybe twice.

I would also like to add that when trying to print the reports from the printer I can barely make out that it says that the ink level is okay and that I have genuine HP ink cartridges.

[8lives · Accepted solution]

If the printer sits unused for any period of time the ink will dry in the printhead.

[harold231]

Printer is printing as if it is out of ink. I am on Instant Ink plan so unable to change cartridge's. Tried removing cartridge and shaking it but no better results.

[8lives]

@harold231 have tried cleaning the ink cartridges?

[TEJ1602]

@harold231, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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Keep me posted.

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[Lisa2020]

I feel my problem with printer not printing properly is because it was setting 4 yrs without being used. I went did everything instructions say to do but didnt resolve problem. I bought new cartridges but problem is still not resolved.  Is there any way to get it working properly again?

[8lives]

@Lisa2020 , what is the model #?