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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer not printing

Create an account on the HP Community to personalize your profile and ask a question
10-22-2021 02:33 PM
My Printer is displaying Error message 0XB3D6A2B I purchased it in March 2020. It is not printing.....I've removed and reinstalled and everything else I can find on line to do......
10-26-2021 09:14 AM - edited 10-27-2021 10:45 AM
Hi @JenY0920,
I'd like to help!
I understand you are receiving a "0XB3D6A2B" error on the printer screen.
We can perform a factory defaults on the printer to resolve the issue
To restore the printer to the original factory defaults
1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).
2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
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