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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎09-20-2025 01:35 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

HP OfficeJet 8022e

Printer does not print. It is on and scanner works but not printer. Message says "problem with printer or print system" 

Error message said to turn it off and then back on; did that twice, made no difference. Message says to contact customer support. Please advise. 

Reply
1 REPLY 1

‎09-23-2025 02:54 AM

HP Recommended

@Herschel3, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP OfficeJet 8022e is powered on and the scanner works, but it won’t print and shows a “problem with printer or print system” error. Let’s walk through some steps to resolve this issue.

Power Reset the Printer

You’ve already restarted the printer, but let’s do a full power reset:

  • Turn off the printer.
  • Unplug the power cord from both the printer and the wall outlet.
  • Wait 60 seconds.
  • Plug it back in directly to a wall outlet (avoid surge protectors).
  • Turn the printer back on.

Check for Firmware Updates

Outdated firmware can cause system errors.

  • Go to: Official HP® Support
  • Select your OS and download the latest firmware update.
  • Follow on-screen instructions to install it.

Reset the Print System (Mac only)

If you're using a Mac, try resetting the print system:

  • Go to System Preferences > Printers & Scanners.
  • Right-click (or Control-click) in the printer list and choose Reset printing system.
  • Re-add your printer.

Reinstall the Printer Drivers

Corrupted drivers can trigger print system errors.

  • Uninstall the printer from your computer.
  • Download and install the HP Smart app: HP Smart
  • Use HP Smart to reinstall and reconnect your printer.

Check for Print Queue Issues

  • On Windows, go to Control Panel > Devices and Printers.
  • Right-click your printer > See what’s printing.
  • Cancel all pending jobs and try printing again.

Fix 'Print System Problem,' 'Problem with Ink System' errors | HP OfficeJet printers | HP Support

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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