Printer not recognizing new cartridge

[TeeK71]

My Printer continues to indicate "One or more cartridges appear to be damaged. Remove them and replace with new cartridges."  I have purchased and replaced all of the cartridges and still receive the same message when I attempt to perform ANY tasks.  My printer is the HP Officejet Pro 8600 Premium e-All-in-One-N911n.  Has anyone encountered this problem?  If so, how did you solve without purchasing a new printer?  I thank you for your time in helping me solve this problem.

[Kumar0307]

@TeeK71, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Make sure you are using HP inks.

HP does not recommend the use of non-HP/refill ink cartridges.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

You may also try to reseat the printhead as shown in this document - Printhead errors

If the issue persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!