Printer not responding

[FLchick]

I just moved and am having trouble printing.  The printer worked fine before moving.  I have connected it to the wireless internet and a test report prints that it passes and signal is excellent; yet when I try to print, I get a message stating the printer is not responding.  The wireless light on the front is blinking.  I have unplugged it, moved it closer to the router and reset the wireless.  I do not have access to the router as we are in a new apartment and the router/wires are in the wall behind a panel.  Any other suggestions?  I have looked for days for a solution.

[sandytechy20]

@FLchick

Welcome to the HP support community.

I understand that your printer is not responding while printing though it is connected.

Perform a ping test to check the connectivity

1. Click Applications > Utilities > Terminal.
2. type ping "IP address" and press enter

Wait until 10 pings have been performed and then press ctrl+c on the keyboard and hit return. 

The results will appear.

Share the ping test results.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[FLchick]

When I try this I get a message that it cannot resolve ip address: unknown host.  I have no idea what that means

[sandytechy20]

@FLchick

I'd like to know the following to isolate the issue further-

1) Are the printer and Mac connected to the same network?

2) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.

3) What is the distance between the router and the printer?

4) Is there antivirus software installed on your Mac?