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hi All.., i travelled from Qatar to India with printer and once I reached India i tried to switch on the printer but it's not getting switched on.. an orange light just above the display and the paper feed orange light blinks once for a second while pushing the power button and thats it.. really worries, please help..

2 REPLIES 2
HP Recommended

Hi @Rejoy1,

 

Welcome to the HP Support Community

I understand you are facing an orange light, and stopped printing issue with your HP 310 INKJET PRINTER. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
HP Recommended

Hi @Rejoy1,

 

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair or replacement. 

 

I have sent you a private message with this information. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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