Printer not turning on

[Jessicamarback]

Printer won’t turn on

[Sneha_01]

Hi @Jessicamarback,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer won’t turn on, there are several potential issues to check. Here’s a step-by-step guide to troubleshooting the problem:

**1. Check the Power Source

Power Connection:

• Ensure that the power cable is securely connected to both the printer and the power outlet.
• If you’re using a power strip or surge protector, try plugging the printer directly into a wall outlet.

Power Outlet:

• Verify that the power outlet is working by plugging in another device (like a lamp) to ensure it’s supplying power.

**2. Inspect the Power Cable

Examine the Cable:

• Check the power cable for any visible damage or wear. If the cable is damaged, it may need to be replaced.

Try a Different Cable:

• If you have a compatible power cable available, try using it to see if the issue is with the cable.

**3. Perform a Hard Reset

• Power Cycle the Printer:
  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds.
  • Plug the printer back in and turn it on.

**4. Check for Printer Indicators

• Check if there are any lights or display indicators on the printer when you attempt to turn it on. Any signs of power might help diagnose the issue:
• Listen for any sounds when you try to power on the printer. No sound at all might indicate a power issue, while unusual noises could point to internal problems.

**5. Inspect the Printer’s Internal Components:

• Open any access doors and look inside for any obstructions or foreign objects that might be preventing normal operation.
• If you’re comfortable with it, carefully open the printer’s casing (refer to the manual for instructions) and check for any loose or disconnected internal cables or components.

**6. Verify the Printer’s Power Supply

• Built-in Power Supply:
  • Some printers have a built-in power supply. If your printer has a removable power supply unit, try removing and reseating it.

**7. Consult the Printer’s Manual

• User Manual:
  • Check the printer’s user manual for any specific troubleshooting steps or error codes related to power issues.

**8. Perform a Factory Reset (If Possible):

• Some printers allow a factory reset even when powered off. Check the manual for instructions on how to perform a factory reset, though this may be more applicable if the printer turns on intermittently.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support