Printer not used for a while, printed faint so ran head clean and test sheet Now printer won't turn

[helibirdcomp]

HP Photosmart c310 a. Just ran head clean and test page OK then printer turned itself off. Printer now comes up with the HP logo  and power on light but no other lights. sits there for a few minutes then screen goes black and power light goes off. Did the power reset (unplug cable wait 2 min, power button 30 secs then plug back in) made no difference. Cartridge is at far right and does not move. Unable to move it manually

[Raj_05]

Hi @helibirdcomp,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

If your printer won't turn on after running a head clean and a test sheet, there may be a few things you can try to fix the issue.

• Check the power supply: Make sure that the power cord is properly plugged in and that the power outlet is working.
• Check the printer's power button: Ensure that the printer's power button is not stuck or damaged. If it is, you may need to get it repaired or replaced.
• Remove any external devices: If you have any external devices connected to the printer, such as a USB cable or memory card, disconnect them and try turning on the printer again.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[Dianahemes24]

1. Empty or defective toner cartridges
The most common reason for getting faded prints is having empty or defective toner cartridges. It is unbelievably frequent that people forget to replace their empty toner cartridges and struggle to figure out why their printers print faintly. Another common reason is that people use defective cartridges. Keep in mind that even generic toner cartridges are not perfect all the time, not to mention some low quality remanufactured toner cartridges. Thus, you need to look for cheap but reliable places that sell printer toner.

2. Dirty Print Head
If you have not used your printer for a while, your print head may become clogged, which causes some part of your text to fade. It is a good practice to perform print head cleaning to restore the ink flow. After cleaning the print hear, you should perform a printer test page, as it prints all the colors in your cartridges and shows the problem clearly. You can find out if you misalign your ink cartridges or run out of a specific color.

3. Transfer Roller Problem
The transfer roller is a component inside a printer that uses its electrical charge to get the toner from your cartridges drum and onto the paper. A dirty or incorrectly positioned transfer roller will usually lead to a faulty transfer roller and result in faint printing.

Regards,

Diana

[helibirdcomp]

Power is OK. Hp logo comes up on screen and power light comes on for a short while. Then logo disappears and power light goes off. It keeps repeating this as if it is trying to start  but nothing happens. Power button clicks on and off OK so not stuck. Nothing else connected.

[helibirdcomp]

The problem is not the faint printing. That was just what I was doing prior to it failing. The problem is it tries to turn on but nothing happens it keeps cycling HP logo screen, power light on then black screen power light off as if it is trying to start but failing

[helibirdcomp]

Problem Solved: Unfortunately it is mechanical the drive cog is broken. Time to bit the bullet and buy a new printer Thank you to all for trying to help