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‎04-10-2023 07:49 AM - last edited on ‎04-12-2023 07:53 AM by Retired

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer

Have a HP Envy inspire 7900e printer. The printer is giving an error message saying there is an issue with my HP account. How do I resolve it?

1 REPLY 1

‎04-12-2023 06:23 PM

HP Recommended

Hi @EnriqueAuvert,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

If your HP Envy Inspire 7900e printer is displaying an error message related to your HP account, there are a few steps you can take to troubleshoot the issue.

 

  • Check your HP account information: Make sure you have entered your account information correctly. Double-check your username and password to make sure there are no typos or errors.
  • Restart your printer: Try turning off your printer and turning it back on. This can sometimes resolve connectivity issues.
  • Reconnect your printer to your network: If your printer is connected to your network wirelessly, try disconnecting it and then reconnecting it to your Wi-Fi network. Make sure that your printer is within range of your router and that your network is working properly.
  • Update your printer's firmware: Check for any available firmware updates for your printer on the HP website. Updating your printer's firmware can sometimes fix connectivity issues and improve overall performance.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
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