Printer not working after HP update

[AlBerry]

HP notified me of an update for my printer D110...my printer now doesn't print....was fine before I did the update...

[Dragon-Fur]

@AlBerry

Try / Consider

Make sure "web services" (on the printer control panel) is disabled.  Web services no longer works on this printer.

HP Printers - Web Services Stop Working

Uninstall printer software > Restart > install fresh copy of the software > Restart

Hint:  For best results, do not ignore the suggested Restart sequences.

Printer Software – Uninstall Existing Software

If the software is already installed and you want (need) to uninstall it:

Control Panel > icon view > Programs and Features >

Scroll down, click, and Uninstall the software

After the software is removed, Restart the computer and log in

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

Printer Software – Lurking in the Device Manager

After uninstalling the software and the computer Restart, if the printer is still lurking about in the Device Manager, remove it.

Control Panel > icon view > Device Manager

Expand category Printers

If any printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Restart the computer and log in

Printer Software - Installation

NOTE

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation.
• Connect the cable when instructed to do so (toward the end of the installation procedure).

Download, save, and install the Full Feature Software for your Operating System version

After the software is installed, Restart the computer and log in

Video help

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

Open the printer support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP Photosmart e-All-in-One Printer series - D110

[AlBerry]

Thanks....I will go try these recommendations now....will let you know how it works out...

[Dragon-Fur]

@AlBerry

You are welcome.

Good Luck!

Brilliant Post - How to Ask Your Question

[AlBerry]

My printer is now working...so thanks again for your help. It isn't perfect but it works most of the time. I occasionally have an issue where my Quicken checks don't seem to be getting sent to the queue....but if I send them a second time they are usually there. Not sure what the issue is....I just wish I had never done the update...everything was just fine before that.....

[Dragon-Fur · Accepted solution]

@AlBerry

You are welcome!

Well, the D110 is an old printer.

The printer software is old (circa 2012).

I suspect that the printer software is not entirely compatible with the newer Windows 10 File System (Windows instructions, drivers, libraries, even registry entries).

At some point, regardless of all esle, the printer software will likely fail to keep up with the changes in the rest of the Operating System.

The "update" may have highlighted the differences that are becoming more apparent "under the surface".  (Personal opinion.)

Happy New Year 2019 !

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[AlBerry]

Are you knowledgable about laptops also? I just purchased an HP17-by0xxx and love it....except for one problem. It constantly has trouble keeping connected with the internet. When I try to go to a website, it very frequently can't find it even though I am connected and sites I am connected to already are having no problems. So I run the Windows Diagnostics (sometimes 15-20 times per day) and it gives me two different messages depending on its mood...1)Default gateway not found   and 2) Wifi adapter not working. Then it fixes them and it goes right to the website....until the next time it does it again. I went to the HP site and ran the corrective procedures but it made no change. Do you have any ideas how to resolve/repair this for good? Thanks for sharing your knowledge....

[Dragon-Fur]

@AlBerry

Happy 2019!

Best to start a new Post for your question.

If you would do so, please start a new thread for your separate subject.  Launching into an unrelated discussion (here)means that you won't get any but my attention (not great since we have Experts equal and far more knowledgeable than I).  Even if you updated the subject line and hardware information, any future posts on the subject would be buried here in the printer section. 

Tips for an Excellent Question

Please provide the exact Operating System / version and the precise model of your computer.  Doing so makes it easier for whomever answers to use that information to better identify your system build.  Why? Any missing nformation means that someone has to ask for clarification - on some days this is enough that your question could be passed by.  (Yes, it happens.  Experts move quickly and there are hundreds of requests each day.  It is inevitable that we sometimes favor the more precise.)

Example, looking for HP17 Results:

Sorry, no results match your search for "HP17-by0xxx"

If your machine is indeed a CTO (Custom to Order), indicate relevant hardware, for example, query the Device Manager for the exact Wireless information. 

Device Manager > Open category Network adapters >

Right-Click on your Wireless device > Properties >

tab Details >

In section Property > Select Hardware Ids

NOTE

Network adatpers provides name(s) of devices

Hardware IDs provides the precise device Identifier

++++++++++++++++++++++++++++++++++++++++++++

Our Community Categories include one for your question:

• HP Community
• Notebooks
• Networking

 Notebook Wireless and Networking

   Ask the Community

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.