Printer not working for top loader and small tray

[Barb792]

I bought a new printer and it worked fine for a few days.  We had some problems with our router But we now have and new one and everything has been updated.  My problem is that the printer won't accept paper in the top loader.  I get the message (Original Loaded).  I have no idea what that means but the second problem is that it won't print from the small tray.  I had a photo set as a 4x6 and it printed from the 8x10 tray.  This is very frustrating.  I'm considering sending the printe back.  I would really appreciate it if anyone can help me fix these problems.

[sandytechy20]

@Barb792

Welcome to HP forums, I see that printer does not load paper from ADF and input tray.

Adjust the paper settings in the print driver

1. Return to the document that you were trying to print when the issue occurred.

2. Click File, and then click Print.

3. Select your printer, and then click the Properties button.

      NOTE:

   Depending on your software application, this button might be a link, and it might be called Properties, Printer Properties, Options, Printer Setup, Printer, Preferences, or Page Setup.

4. Click the Paper/Quality or Paper tab.

5. From the Paper Size drop-down list, select the option that matches your paper size.

6. From the Media drop-down list, or for the paper source or type, select the paper type that matches the paper loaded in the printer.

7. Click OK to apply the settings.

8. Click OK or Print.

Clean the paper feed and pick rollers

1. Remove any paper in the printer before you clean the rollers.

2. Press the Power button to turn off the printer, if it is not off already.

3. Disconnect the power cord from the rear of the printer.

      WARNING:

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

4. Open the cartridge access door.

   Figure : Open the cartridge access door

   

5. Locate the paper path cover, grasp the handle, and then lift up to remove it.

   Figure : Remove the paper path cover

   

6. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

7. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the rollers in the paper path access area

   

8. Replace the paper path cover, and then close the cartridge access door.

   Figure : Close the cartridge access door

   

9. Gently turn the printer onto its right side, and then pull open the input tray so that you can access its underside.

   Figure : Turn the printer onto its right side

   

10. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

11. Clean the rollers in the gap behind the input tray. Make sure that none of the rollers are not missing, that they turn easily, and that they are springy when you press them.

    Figure : Clean the rollers behind the input tray

    

12. Before you turn the printer over to its normal position, continue to the next step to clean the paper pick rollers.

Step 2: Clean the paper pick rollers

Follow these steps to clean the paper pick rollers.

1. Make sure that the printer is turned off, the power cord is disconnected, and the printer is turned onto its right side with the input tray open.

2. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

3. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the paper pick rollers

   

4. Make sure that the rollers turn easily when you press them.

5. Allow the rollers to dry for 10 to 15 minutes.

6. Turn the printer over to its normal position.

7. Reconnect the power cord to the rear of the printer, and then press the Power button to turn on the printer.

Reset the printer

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[Barb792]

I found my problem for the top loader from a video on youtube.  I wasn't moving the sliders up to the paper close enough and I wasn't clicking on the copy shown on the screen.  I haven't solved my problem on my small tray yet.  I printed out your instructions and I'll try to fix it following your instructions.  I'll let you know in a few days how it works out for me.  Thanks for taking the time to help me.  

[Barb792]

I found my problem for the top loader from a video on youtube.  I wasn't moving the sliders up to the paper close enough and I wasn't clicking on the copy shown on the screen.  I haven't solved my problem on my small tray yet.  I printed out your instructions and I'll try to fix it following your instructions.  I'll let you know in a few days how it works out for me.  Thanks for taking the time to help me.  

[sandytechy20 · Accepted solution]

@Barb792

Thanks for the reply.

I appreciate your time and effort.

Yes, you can try these steps when and reply with the outcome whenever you find the time.

I will be more than glad to assist you if required.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.