Printer not working

[Aman6966]

Hi,

I was already change the cartridge of my printer but it is still printing blank on the paper.

What should i do?

Please help me someone...

[Jeet_singh]

@Aman6966,

Thank you for posting your query on HP Community,

Are you having issues only while printing or even while making a copy from the printer?

What application are you trying to print from? Are you using HP Smart app or HP Print Service Plugin

Have you recently made any changes before the issue started?

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Please respond to this post with the details so that I can provide you with accurate steps which should help you resolve this issue. 

Waiting for your response!

Thank you 🙂