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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer not working

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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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1 REPLY 1
10-13-2024 10:43 AM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code 0XB86E2646 on your printer indicates a specific issue that often relates to the printer’s connection or an internal error. Here are some steps you can take to troubleshoot and potentially resolve the issue:
1. Restart the Printer
- Turn off the printer, unplug it from the power source, and wait for about 60 seconds. Plug it back in and turn it on.
2. Check for Paper Jams
- Open the printer and inspect for any paper jams or obstructions that might be causing the error. Remove any jammed paper carefully.
3. Check Ink Cartridges
- Ensure that the ink cartridges are properly installed and that there’s no protective tape left on them. If they are low or empty, replace them.
4. Update Printer Firmware
- Check the HP Support website for any available firmware updates for your printer model. Updating the firmware can sometimes resolve error codes.
5. Run Printer Diagnostics
- If available, run the built-in diagnostics tool on your printer. This can often help identify and fix issues.
6. Reset the Printer
- Some printers have a reset function. Refer to your printer’s user manual for instructions on how to perform a reset.
7. Check Network Connection
- If your printer is networked, ensure it’s connected to the network properly. You might need to re-establish the Wi-Fi connection.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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Sneha_01- HP support
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