Printer not working

[Jewelsodwyer]

My printer just stopped working.  There is an error code OXB86E2646. Can anyone help

[Sneha_01]

Hi @Jewelsodwyer 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0XB86E2646 on your printer indicates a specific issue that often relates to the printer’s connection or an internal error. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Restart the Printer

• Turn off the printer, unplug it from the power source, and wait for about 60 seconds. Plug it back in and turn it on.

2. Check for Paper Jams

• Open the printer and inspect for any paper jams or obstructions that might be causing the error. Remove any jammed paper carefully.

3. Check Ink Cartridges

• Ensure that the ink cartridges are properly installed and that there’s no protective tape left on them. If they are low or empty, replace them.

4. Update Printer Firmware

• Check the HP Support website for any available firmware updates for your printer model. Updating the firmware can sometimes resolve error codes.

5. Run Printer Diagnostics

• If available, run the built-in diagnostics tool on your printer. This can often help identify and fix issues.

6. Reset the Printer

• Some printers have a reset function. Refer to your printer’s user manual for instructions on how to perform a reset.

7. Check Network Connection

• If your printer is networked, ensure it’s connected to the network properly. You might need to re-establish the Wi-Fi connection.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support