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HP ENVY 5052 All-in-One Printer

My printer just stopped working.  There is an error code OXB86E2646. Can anyone help

1 REPLY 1
HP Recommended

Hi @Jewelsodwyer 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error code 0XB86E2646 on your printer indicates a specific issue that often relates to the printer’s connection or an internal error. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Restart the Printer

  • Turn off the printer, unplug it from the power source, and wait for about 60 seconds. Plug it back in and turn it on.

2. Check for Paper Jams

  • Open the printer and inspect for any paper jams or obstructions that might be causing the error. Remove any jammed paper carefully.

3. Check Ink Cartridges

  • Ensure that the ink cartridges are properly installed and that there’s no protective tape left on them. If they are low or empty, replace them.

4. Update Printer Firmware

  • Check the HP Support website for any available firmware updates for your printer model. Updating the firmware can sometimes resolve error codes.

5. Run Printer Diagnostics

  • If available, run the built-in diagnostics tool on your printer. This can often help identify and fix issues.

6. Reset the Printer

  • Some printers have a reset function. Refer to your printer’s user manual for instructions on how to perform a reset.

7. Check Network Connection

  • If your printer is networked, ensure it’s connected to the network properly. You might need to re-establish the Wi-Fi connection.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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