Printer not working

[duncan0153]

My on off light is flashing and the printer only prints test pages

[Max3Aj]

@duncan0153, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP printer is experiencing a common issue. Here are some steps you can try to resolve it:

Power Cycle the Printer:

• Turn off the printer and unplug the power cord from the back of the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.

Check for Paper Jams:

• Open the front panel and check for any paper jams.
• Remove any jammed paper carefully.

Reset the Printer:

• Press and hold the power button for about 15 seconds to reset the printer.

Check Ink Cartridges:

• Ensure the ink cartridges are properly installed and have sufficient ink.
• Sometimes, low ink levels can cause the printer to only print test pages.

Update Printer Drivers:

• Make sure your printer drivers are up to date. You can download the latest drivers from the HP website.

Clear Print Spooler:

• On your computer, press Windows key + R to open the Run dialog.
• Type services.msc and press Enter.
• Find "Print Spooler" in the list, right-click it, and select "Stop".
• Open the Run dialog again, type spool, and press Enter.
• Go to the PRINTERS folder and delete all files inside.
• Go back to the Services window, right-click "Print Spooler", and select "Start"

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support