Printer office jet 8028

[Jesseca99]

My printer is giving me a code for a print head problem

62.80.13

[Alden4]

Hi @Jesseca99,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 62.80.13 on your HP OfficeJet 8028 printer indicates a problem with the printhead. Here are some steps you can try to resolve this issue.

Restart the Printer

• Turn off your printer and unplug it from the power source.
• Wait for at least 60 seconds before plugging it back in and turning it on.

Check the Printhead and Cartridges

• Open the printer cover and wait for the printhead to stop moving.
• Carefully remove the ink cartridges.
• Check for any debris, dried ink, or damage on the printhead and cartridges.
• Clean the contacts on the printhead and the cartridges with a lint-free cloth slightly dampened with distilled water.
• Reinsert the cartridges and ensure they are seated correctly.

Perform a Printhead Cleaning

• From the printer's control panel, navigate to the printer maintenance or settings menu.
• Look for an option to clean the printhead and follow the on-screen instructions.

Update Printer Firmware

• Ensure your printer’s firmware is up-to-date. Visit the HP Support website to check for firmware updates for your printer model.

Reset the Printer

• With the printer on, unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds before plugging the power cord back into the printer and the wall outlet.
• Turn the printer back on.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support