Printer 'offline' in the computer but is connected t wi-fi. Unable to print from my phone

[vanessa12]

Hi
Im unable to print from my PC.  It says my printer is offline

When I try to do it on my phone, it does not let me print either

PLEASE HELP!

Thanks in advance

Marjorie

[Raj_05]

Hi @vanessa12,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 5055 All-in-One Printer is showing as "offline" on your PC and you cannot print from your phone despite being connected to Wi-Fi, follow these steps to troubleshoot and resolve the issue.

Restart Your Devices

• Restart the Printer: Turn off the printer, unplug it for 30 seconds, then plug it back in and turn it on.
• Restart Your Router: Power cycle your Wi-Fi router by unplugging it for 30 seconds and plugging it back in.
• Restart Your PC and Phone: Reboot the devices you're trying to print from.

Check Printer Connectivity

• Printer Wi-Fi Connection: Ensure the printer is connected to the correct Wi-Fi network. Print a Network Configuration Report from the printer's control panel to verify connectivity.
  • On the printer's control panel, touch the Wireless icon, then navigate to Print Reports and select Network Configuration Report.

Update Printer Status on PC

• Windows:
  1. Open Control Panel > Devices and Printers.
  2. Right-click your printer and select See what’s printing.
  3. In the new window, click Printer in the top-left menu, and ensure Use Printer Offline is unchecked.
• Mac:
  1. Open System Preferences > Printers & Scanners.
  2. Select your printer and click the minus (–) button to remove it.
  3. Click the plus (+) button, add the printer again, and select it from the list.

Update Printer Drivers

• Download and install the latest drivers from the HP Support website for the ENVY 5055.
  • Windows: Download the HP Smart App or full driver package.
  • Mac: Ensure your macOS is updated and install the latest HP drivers.

Reinstall the Printer on Your Phone

• Ensure the HP Smart App is installed on your phone.
• Open the app, and tap Add Printer to connect the printer again.
• Ensure your phone is on the same Wi-Fi network as the printer.

Set the Printer as Default (PC)

• Open Control Panel > Devices and Printers.
• Right-click your HP ENVY 5055 and select Set as Default Printer.

[Raj_05]

Test Printing

• Print a test page from both your PC and phone:
  • From PC: Right-click the printer in Devices and Printers, select Printer Properties, and click Print Test Page.
  • From Phone: Use the HP Smart App or Print option from an app like Chrome or Notes.

Advanced Troubleshooting

• Firewall/Antivirus: Ensure your firewall or antivirus is not blocking printer communication.
• Reset Network Settings on Printer:
  1. Access the printer's settings menu.
  2. Select Network Settings > Restore Network Defaults.
  3. Reconnect the printer to Wi-Fi.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support