• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-07-2016 04:11 PM

HP Recommended
Product: Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I have an officejet 8610 that is showing offline.  I have gone through the trouble shooting.  It did resolve a few problems.  When it fixed those isssues it came back saying the printer was turned off even though it is on.  I appreciate any help.

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-09-2016 10:10 AM

HP Recommended

Thank you for the advice.  I ended up getting technical support since my printer was still under warranty.  A windows 10 update was the issue.  Thanks!

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎03-08-2016 05:15 PM

HP Recommended
Welcome to the HP community @IFAustin
 
I understand your HP Officejet Pro 8610 is offline. I will be happy to help.
 
Below, I have posted a couple links to documents that offer some troubleshooting solutions to this issue. Please try out all of the steps, in order and get back to me with the results. 
 
 
If this helps show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.
 
I hope this helps, and have a great day.

 

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Was this reply helpful? Yes No

‎03-09-2016 10:10 AM

HP Recommended

Thank you for the advice.  I ended up getting technical support since my printer was still under warranty.  A windows 10 update was the issue.  Thanks!

Was this reply helpful? Yes No

‎03-01-2017 01:06 PM

HP Recommended

Top Student, I have been having the same problem lately. Can you tell me which Win 10 update was causing your problem? Thanks!

Was this reply helpful? Yes No

‎03-02-2017 10:59 AM

HP Recommended

@wadpat,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your HP printer as it was offline and you wanted to know which windows update was causing this issue.

 

This issue could occur if the drivers are not updated to the latest one.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Printer is Offline (Windows)

 

Also, let us know the model number of the unit and the operating system installed on the computer from the links below: 

 

1. Finding Your HP Product Model Number

 

2. Windows Operating System or Mac Operating System 

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.