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‎11-11-2016 01:03 PM

HP Recommended
Product: HP ENVY 5660
Operating System: Microsoft Windows 10 (64-bit)

Why is my printer offline?  I have print jobs in que but I dont know how to get printer out of offline mode.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-11-2016 01:09 PM

HP Recommended

Hi,

Please use the following tips/instructions to fix:

   http://support.hp.com/us-en/document/c04249080

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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7 REPLIES 7

‎11-11-2016 01:08 PM

HP Recommended

Hi,

Please follow these steps to troubleshoot a such:

http://support.hp.com/us-en/product/HP-ENVY-5600-e-All-in-One-Printer-series/6809225/model/6809226/d...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎11-11-2016 01:09 PM

HP Recommended

Hi,

Please use the following tips/instructions to fix:

   http://support.hp.com/us-en/document/c04249080

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎11-11-2016 01:30 PM

HP Recommended

Hello Tank4,

Go to:

http://hp.com/go/tools

After that, download and run the Print and Scan Doctor tool, this should resolve the issue with the printer showing offline and remove the documents from your queue. Keep a copy of this to resolve this issue if it occurs again.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
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‎04-05-2017 05:30 AM

HP Recommended

 

 

I'm having major problems getting my HP Envy 4500 to print.  It's showing offline, downloaded the HP Print & Scan Dr which said it had "fixed the problem" and it printed a test page OK - twice.  But I can't print my document.  Have new HP computer with the dreadful WIndows 10 on it. 

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‎04-06-2017 12:39 PM

HP Recommended

@EvieRose,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your HP ENVY 4500 e-All-in-One Printer as it shows that the printer is offline.

This issue could occur if the drivers are not configured properly.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link: Printer is Offline (Windows)

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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‎04-27-2017 03:09 AM

HP Recommended

Checkout the Printer Status first –

Please Click on start and in the Search Bar type devices and printers
than click on devices and printer. then click on your printer and check status.
its online or offline .
then Right click on printer icon and click on see what’s printing
click on printer and You can see there a check mark on use printer offline
u have to click on to unchecked use printer offline to use printer online.

Friends Make Sure You Select Hp Printer As a Default Printer.

or visit to https://fixingblog.com/category/printer/hp-printer/

good luck

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‎05-10-2017 11:00 AM

HP Recommended

Hello and welcome to the HP Forums!

 

Printer offline appear when your printer is not communicating with device.

 

1.Restart your Printer

2.If you are using USB printer then check usb cable and power cable connected to printer.

3.If it's Wi- Fi Printer then restart your Router or Modem provided by Internet service provider.

 

you can try to print now.

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Incase the issue persist you may contact Hp Printer support

 

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