• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-18-2022 01:45 PM

HP Recommended
Product: HP Envy 4520

I have reset the printer, reset the printer wifi connection, reset the computer HP app, disconnected wifi on both computer and printer and nothing works to bring the printer online. I am unable to print anything as nothing connects to the printer. 

Tags (1)
Category:
3 REPLIES 3

‎01-18-2022 01:47 PM

HP Recommended

Hello @wilson217 .

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter key. The Devices and Printers window opens.
  3. Right-click the name of your HP Envy 4500 series printer, then click See what's printing or Open queue.
  4. Click Printer, and then uncheck Pause Printing and uncheck Use Printer Offline and close all windows.
  5. Try to print.


If the issue continues, please configure a new port as follows:

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter key. The Devices and Printers window opens.
  3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
  4. Select Standard TCP/IP Port and click New Port....
  5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
  6. Once the port is added, click Finish and close all windows.
  7. Try to print.
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎01-18-2022 01:49 PM

HP Recommended

I am on a Mac not a Windows computer. I use the HP print app to connect to the printer via laptop

Was this reply helpful? Yes No

‎01-18-2022 01:53 PM

HP Recommended

@wilson217 .

Oops I assumed you were using Windows.

For Mac you can perform as indicated in the following video:
https://www.youtube.com/watch?v=fd_aYuvLuTU

 

Open the HP Smart application. If you do not have HP Smart, download it from the HP Smart: App Store on Mac, and follow the instructions to add your printer.
Click Printers, and then select Diagnose and Correct.

https://kaas.hpcloud.hp.com/PROD/v2/renderbinary/5179961/4424516/con-genprint-p-printer-offline/mac-...
Selecting Diagnose and Correct
On the Diagnose and Correct screen, click Start.
Wait for the scan to complete. Do not close the application to avoid interrupting the process.
On the Diagnostics screen, review the results and then click Test Print or Done.

 

More info:

https://support.hp.com/us-en/document/ish_2026537-1681507-16

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.