Printer offline

[Jeff-34]

Want to install printer on new computer and having issues.  The printer will be recognized and try to be installed but it says there is an error and the printer is offline.  Printer is on and connected to the network, so it says.

[Kuroi_Kenshi]

Hi @Jeff-34,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer installation issues with the HP Color LaserJet Pro MFP M283fdw!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network Connection

1. Ensure Printer is On: Confirm that the printer is turned on and the power light is illuminated.
2. Network Connectivity: Make sure the printer is connected to the same network as your computer. Check if the printer displays a connected status on its network settings.

Verify Printer Status on Windows

1. Printer Settings: Go to the Control Panel on your computer, select "Devices and Printers" and check if the printer appears in the list.
2. Use Printer Online: If the printer is indicated as offline, right-click on the printer icon, and select “Use Printer Online”.

Configure Wireless Settings

1. Check Wireless Connection: If your printer is connected wirelessly, verify the connection by printing a network configuration page from the printer.
2. IP Address Check: Ensure the IP address on the printer is correctly set up and matches the network configuration.

Drivers and Software

1. Install Latest Drivers: Download and install the latest drivers for the HP Color LaserJet Pro MFP M283fdw from the HP Support website.
2. HP Smart App: Consider downloading the HP Smart app, which can help configure and troubleshoot printer issues more easily.

Firewall and Security Settings

1. Firewall Restrictions: Ensure that any firewall settings on your computer are not blocking the printer from connecting.
2. Network Discovery: Make sure network discovery is enabled on your computer.

Printer Reset

1. Restart the Printer: Turn off the printer and unplug it, then plug it back in and turn it on.
2. Network Reset: Try resetting the network settings on the printer.

Additional Tips

• Firmware Update: Check if there's a firmware update available for your printer that might resolve connectivity issues.
• Network Configuration Page: Print a network configuration page to diagnose network connection status and settings.

I hope this helps.

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Best regards,