Printer only printing blue and red

[Weeveee]

Hi just changed both ink cartridges in envy4522 now it’s onky printing in blue and red and also says on the display ‘low on ink’ but it’s not. Help please as printer not that old. I’ve tried swiping in and off and removing cartridges.

[DavidSMP]

@Weeveee,

A warm welcome to the HP community and a good day to you. It looks like you've visited us for the first time and it will be an absolute honor to assist you here. Superb description and excellent diagnosis of the issue. Kudos to you for that.

• Does it accept and print correctly from the old cartridge?
• Did it happen immediately after replacing the ink cartridges?
• Did you try making photocopies in color directly from the printer and check if it copies correctly?

It may be a hardware issue with the printer. Let's try these steps now:

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  perform steps from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware connecting it to a computer.

Then from this link: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/7685384/do... (HP Printers - Black or Color Ink Not Printing, Other Print Quality Issues)

• Follow all the relevant steps from step 1 to step 14 including replacing the faulty ink cartridge. Yes, the new ink cartridge may be faulty also. However, don't buy or replace the ink cartridge for now.
• Then evaluate and diagnose the print quality report. Identify the faulty ink cartridge.
• Check for faded, streaky or missing colors. That is critical.
• Replacing the ink cartridge should do the trick as long as the printer's hardware is not faulty.
• Otherwise, the printer needs to be replaced. I am being honest about it here by keeping your best interest in mind without beating around the bush.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂