Printer only printing blue and yellow ink with lines through text/picture

[Aeliz52]

I have  been trying to print color pictures on Word/Publisher documents but the pictures come out in only blue and yellow with lines all through them. I have spent hours troubleshooting, uninstalling/reinstalling software and drivers, have removed and replaced ink cartridges, etc. All of the diagnostics say my printer is functioning as normal but it is not. Please help!

[Jay_G24]

Hi @Aeliz52

Welcome to the HP Support Community. I'd be happy to assist you with the  "print quality" issue. 

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Black or Color Ink Not Printing, Other Print Quality Issues

 try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

And, also try single-cartridge mode 
The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

Hope this helps! Keep me posted. 

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