Printer only printing bottom of document inside the top margin

[Fromelyse]

For the past few days I have been trying to print images on a specific type of cardstock and have been having issues getting it to print. I used this printer to print on this paper plenty of times before without fail but now it decided to no longer work. It either prints a blank page or prints the last bit of the document inside the top margin. I keep wasting this expensive paper just to get 10% of my document to print cut off at the top margin. (I have tried iOS, my Chromebook, HP desktop, and even changing the document to a PDF and nothing has worked)

[Dragon-Fur]

@Fromelyse 

Welcome to the HP Community Forum.

Ideas...

• Dirty
• Stuck / Jam
• Rollers / sensors worn out (older printer)
• Paper not supported and printer finally refused
• Settings somehow lost and the paper size / type are not correct for the current job

What to do?

• Restart everything, including the router that controls the network
• Clean
• Reset / Restart Printer as described in the Troubleshooting document
• Re-Check settings

Troubleshooting / Solutions / How-to / Video

HP OfficeJet 8702, 8710 Printers - Paper Jam Error 

Other documents and help on the same subject:

Category Troubleshooting > Select Topic Jams and Feed Problems

What the printer can do:

Printer Specifications for HP OfficeJet Pro 8700 Printers

Section Paper Handling

Tray 1

Cards

Up to 200 g/m2 (110 lb index)

Up to 50 cards

+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources 

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 8710 All-in-One Printer series 

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